Shipping & returns

Shipping and processing

Shipping is $4.99. Please allow 7–10 business days for processing and shipping.

Please review each product’s details before ordering.

Physical products

Contact us within 14 days of delivery to request a return. Returned items must be unused and in their original condition. Masks must be unworn. Please contact us before sending anything back.

Damaged, faulty, or incorrect items

Email us with your order number, a description of the problem, and photos if available. We will review the issue and arrange an appropriate replacement or refund. The unused-item rule does not prevent us from helping with faulty goods.

Return shipping

For a change-of-mind return, the customer pays return shipping. If we sent the wrong item or the item arrived faulty or damaged, we will cover reasonable return shipping when a return is needed.

Bundles

For a change-of-mind return, return the complete bundle in its original condition. If only one item is faulty or damaged, contact us so we can resolve that item.

Digital products, if offered

Because downloads are delivered electronically, change-of-mind returns are generally not accepted after delivery. Contact us about duplicate purchases, faulty files, or access problems.

Cancellations

Contact us as soon as possible. We will confirm whether the order can be canceled before shipment.

Shipping delays

If an order will take longer than 7–10 business days to process and ship, we will contact you with an updated estimate and the option to cancel for a refund.

Approved refunds

Refunds are sent to the original payment method. Your bank or payment provider controls when the funds appear.

Amazon orders

Please request returns or refunds through Amazon.

This policy does not limit rights that apply under consumer law.

Questions

For returns, refund requests, or order help, email inquires@twhyte.org or visit the contact page.